Must Listen Customer Success Podcasts: November 2020

If you’re in Customer Success, you need to listen to these podcasts.

It’s as simple as that. Whether you’re a CSM in the field, or a tenured leader, the lessons from these podcasts are sure to spark ideas that drives innovation for your Customer Success team. Check back often, we continue to add fresh, new Podcasts to this list every quarter.

Happy listening!

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Women in Customer Success Podcast (New Nov 2020)

The Women in Customer Success Podcast is hosted by Marija Pilley who interviews some of the most intelligent and innovative women in Customer Success. Marija is based in Europe, so the interviews tend to skew more EMEA based, but the lessons you learn can be applied to your CS team all around the globe. I’m excited to hear more from more of the most brilliant women in the CS industry. Bravo, Marija.

In this episode I'm talking to Kay Mukherjee, Area VP of Customer Success and Renewals at Splunk. Kay is sharing her beautiful stories of leadership and leading with authenticity, trust and kindness. She openly talks about her experience in imposter syndrome and how best to tackle it.

NPS, I Love You (New Nov 2020)

NPS, I Love You is brought to us by our friends at Catalyst Software and hosted by the wonderful Ben Winn. This is an up and coming podcast that is interviewing some of the most talented, passionate, and genuine leaders in Customer Success. Be sure to follow/subscribe to this rising star CS podcast.

Listen to this episode from NPS I Love You by Catalyst on Spotify. Catalyst COO Kevin Chiu discusses his near-death experience with COVID-19, his difficult road to recovery, insecurity around returning to work, and how the lessons he's learned have changed how he lives his life today.

Creating CS (New July 2020)

Welcome to the Creating Customer Success Podcast where co-hosts Daniel Cattini and Alex Truman talk with leaders in the CS space. In the series, CS leaders learn how to build and run the best CS teams.

Listen to this episode from Creating Customer Success on Spotify. In this episode, we were joined by Kevin Scheper, who is currently Vice President, Customer Success at Drift. Kevin shared some fascinating insights on his experience leading teams in Customer Success, Professional Services, Customer Engagement, and Voice of the Customer functions.

Nick Mehta on the State of SaaS and Customer Success in 2020 [New - April 2020] 

Nick Mehta, CEO at Gainsight, joins Erik on this episode and discuss:

• SaaS sub-sectors that Nick is excited about

• Is Customer Success a skillset, function, a software stack?

• What are the most common misconceptions about customer success?

• When should a startup start thinking about the customer success function?

• How do you scale the customer success function?

• What’s the profile of a successful customer success manager?

• How has customer success evolved over the past decade and where is it going?

These questions answered by one of the founders of the CS practice has lessons and learnings that can’t be missed by any CS professional in the industry.

Gain Grow Retain Podcast

In the only podcast dedicated to customer-centric growth leaders in the B2B SaaS and Tech space, hosts Jeff Breunsbach and Jay Nathan share conversatiions with industry executives who are actively growing and scaling their businesses with a customer-first approach. The podcast is aimed at SaaS and technology leaders who are facing the day-to-day challenges of scaling.

SaaStr

The official SaaStr podcast is the latest and greatest from the World of SaaStr, interviewing the most prominent operators and investors to discover their tips, tactics, and strategics to attain success in the fiercely competitive World of SaaS. While not exclusively focused on Customer Success, the leaders interviewed in this podcast are sure to highlight something new to try in the CS World.

Listen to this episode from The Official Saastr Podcast on Spotify. As digital business and collaboration models have been permanently accelerated by the events of 2020, our panel of SaaS experts discuss who's buying in the Enterprise, and how to drive conversions across multiple business functions.

StrikeDeck Radio

In this interview series, produced by Strikedeck, and hosted by Kristen Hayer, you’ll hear the podcast get real with Customer Success leaders and professionals, on how they got into Customer Success, how they’ve disrupted current processes, created new ones, where they see CS going and more.

Value Realized

The Value Realized Podcast uncovers perspectives that shape tomorrow’s strategies and tactics in Customer Success. Value Realized caters to individual contributors, managers, directors, and leadership by providing thoughtful insight and context on how professionals deliver more value to their customers. Value Realized will help uncover trending best practices, thought provoking strategies, how to build a brand/career in CS and how to deliver the impactful experiences to those around us.

Churn.fm

Churn.fm is the podcast for subscription economy pros. Published every Wednesday the podcast hears from the World’s fastest growing companies about how they’re tackling churn and using retention and engagement to fuel their company’s growth.

Customer Strategy Podcast

Listen in each week as Nils Vinje helps CEOS, COOs, CROs, VPs, Directors, and ICs improve the customer strategy of their businesses so that they can grow their customer revenue.

The Customer Success Podcast

The Customer Success Podcast aims to uncover the stories, perspectives, and best practices around the leading Customer Success programs. Hosted by Allison Pickens(Chief Customer Officer at Gainsight), she shares those stories alongside an all-star roster of special guests.

Enjoy!

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